



Common FAQ Questions
Q1: Are you a distributor, re-seller, Trading, or manufacturer company?
Ans: We are a specialized as well as popular and famous all over the world to manufacture, supplier and wholesaler of gaming chairs, office chairs, and mesh office chairs, armchairs and sofas ( one KD, Two KD Sofa). We also do direct business with our customers.
Q1.1: What methods of payment do you embrace/accept/allow?
Ans: T/T, Western Union, PayPal, and so forth. We accept any payment term that is both comfortable and quick.
Q2: Do you provide OEM and ODM services?
Ans: Yes, both OEM and ODM are cordially allowed. The material, color, and style may all be customized, and we’ll recommend a basic number once we chat or discuss.
Q3: Could you customize the customer’s own logo?
Ans: Yes, Of Course, we can create a customized logo, based on the customer’s specifications.
Q4: Are you able to create the customers own packaging?
Ans: Yes, all we do, the customers provide the packaging design, and we’ll do the rest because we believe in 100% customers satisfaction.
Q5: How several unique types of products does your company produce?
Ans: For the time being, we have over 200 categories of furniture. We have a tremendous OEM advantage; simply provide us with the actual items or your idea or requirement, and we will provide them for you.
Q6: Would you kindly tell me detail about the quotation(price and inquiry)?
Ans: We usually respond with a price or quotation or E-Catalogue within 24 hours of receiving your inquiry.
Q7: What is your minimum order quantity?
Ans: If we have plenty of items in stock, there will be no minimum order quantity. If we need to produce or make some orders, we may talk about the MOQ with the buyer. But buyers need to understand that we are wholesalers, suppliers, factory and manufacture.
Q8: How long does it take for you to deliver?
Ans: After getting your purchase confirmation, the average delivery period is 30-40 days.
Q9: Do you have any samples? Is it costless or not?
A: If the sample has a low value, we will send it to you for free, freight collect. However, we must collect the sample charge for some high-value samples.
Q10: What is your payment procedure?
A: We accept almost all payment terms; however, it is dependent on the information provided by the buyer, client, or customers.
Q12: Do you have any certificates?
Ans: ISO19001, ISO14001, ISO45001, BSCI, and other certifications.
Q13: What is the shipping service your company provides, normally?
Ans: We can assist with vessel booking, products consolidation, buyer declaration form, export document creation, and bulk delivery to the terminal.
Q14:Where is your delivery shipment place or location?
Ans: FOB Shanghai/Ningbo is our standard delivery period.
Q15: Do you have any delivery options?
Ans: We serve ship, air, and expedited delivery options.
Q16: How do you handle after-sales customer support?
Ans: We will give feedback immediately, and any issue will be resolved to the satisfaction of the customer.
Q17: What is your term of payment?
Ans: 30%(negotiable) down payment before producing and 70% balance payment before shipping.
Q18.How long will it take for mass manufacturing to begin?
Ans: For large production, allow 15-20 working days.
Q19.How long will it take for me to receive the sample?
Ans: For samples, allow 3-5 business days.
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